Sunglass Hut

Reviews

• NL

  Noemi Liccardo

  6 days ago
  1.0
  On 26th September, My bf bought a pair of sunglasses for my birthday at this store, sold by the cashier Jermaine. The guy told that pair was last one in store so it is the one that every customer try it on but by bf accepted it with the certainty to be able to change or return them in case I was not gonna be happy with the gift. Nothing had been said about quality of the product at that time, just he let my bf check the glasses himself. I got those the day of my birthday on 3rd October ( for the whole week, box has been unopened) and I decided to exchange or return them because I do not like how they fit me, so never wore them apart from the time to try them on and then back in the box ! On 4th October around 7am I saw a pair in gtw and the store accepted the exchange but at the moment of the transaction, the cashier - pls feel free to check with him - realized the item was from an outlet branch, so he said I could just go back to the same store for the exchange. Not a word about the quality of the product. So on 8th October my bf and I went back to Greenwich branch. My bf told the team we wanted to have a look for an exchange. Then I did not find the pair I liked in Gtw so we asked for a refund and the attitude of the team did not seem the same, they asked if we bought those from same store. Ali, the manager, seemed to take a very long time to inspect those glasses as to look for something. After some time he said he could not process the return because there were several scratches. The same glasses were inspected at sunglasses Hut at gtw and the cashier literally said he could see they were completely new. Is the team trained differently in store? I literally cannot see those scratches myself but even if there were any, and my bf did not genuinely see those at the purchase time (or maybe we do not have the professional eye as you), how would you know those are done by me (AGAIN - NEVER USED THEM!) and not damaged by all the people who tried them on in store? The experience feels suspicious and not honest at all. The manager made clear that the customer support email would go back to the store anyway so no much would have changed and this is just not right. I refuse to waste some money because of a very suspicious customer service. Those sunglasses are exactly the same condition we bought them, they never saw the daylight out of the box and it is just not ok to use the " these were the last pair in store so now it s your fault if you did not notice" implicit explanation or just implying I did affect the quality of the product ( that I can't even see it to be honest..) . If you refuse to get them back it means you should not sell it. Otherwise you can just sell it same condition as you did on 26th September. The experience is just shady and shaky.
• AD

  Alfie Dade

  Aug 9, 2026
  5.0
  Great staff, done me a great deal on the last pair of sunglasses id been hunting around for, thanks very much.
• LN

  Linh Nguyen

  Jul 27, 2026
  1.0
  The behaviour of the manager so rude today. I did not know that the store did not allow to bring the drink in. The staff informed me (he’s nice) and I asked him is it ok for me to just keep the drink (not drink) but the manager raise his voice from the till with the tone like he looks down on others. No issue with the staffs or products. Both are ok.👍
• HB

  Hakan Baykara

  Jul 23, 2026
  5.0
  The staff were extremely friendly and helpful. We’re very pleased with our purchase. I highly recommend this store and would definitely shop here again. Thank you so much!
• AR

  Aari Rahman

  Jul 11, 2026
  5.0
  Amazing branch and very helpful staff! Stacey was extra helpful and helped me choose the right shades! :)

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